返回到 Operations and Patient Safety for Healthcare IT Staff
學生對 约翰霍普金斯大学 提供的 Operations and Patient Safety for Healthcare IT Staff 的評價和反饋
109 個評分
課程概述
Now that you've been introduced to the world of Health IT and the important role played by electronic health records (EHRs), we'll focus on other technologies that play a role in maintaining ongoing operations in healthcare. Telemedicine, patient portals, barcode scanners, printers, and medical devices are just some of the technologies that impact providers and patients. As an IT support specialist, you’ll be asked to troubleshoot issues with a wide variety of tools. You'll see a scenario with a medical device installation where issues related to IP addresses, networking, and MAC addresses come up.
When there are disruptions in technology, you’ll need to use training, tip sheets, and problem-solving skills to determine how best to handle the situation. Supporting a high reliability organization means being familiar with the existing processes and protocols for handling calls, creating tickets, escalating issues, and resolving matters. We’ll introduce you to the concept of self-service tickets and the guidance given to hospital staff on how to submit a ticket. You’ll learn about the different priority levels for tickets as well as the tiers of IT support. When a call comes in, there are some important resources you’ll need to access in order to troubleshoot the problem. These can range from standard question templates to tip sheets to complex matrices and knowledge base articles (KBAs). Having these tools in your arsenal is essential as a Health IT support specialist. We‘ll also cover the JIRA process, the need for excellent documentation, and ways in which requests for change are communicated.
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AW
2021年3月7日
I found the fourth section the most interesting and enjoyable, however, all sections had new information. Thank you!
KR
2022年7月1日
This is a well done course. I've been in Hewalthcare IT for 12 years and this should be viewed by everyone.
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1 - Operations and Patient Safety for Healthcare IT Staff 的 15 個評論（共 15 個）
創建者 Robin S
•2021年6月11日
創建者 Andrew W
•2021年3月8日
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•2022年7月2日
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•2021年12月28日
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•2021年7月22日
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•2022年10月26日
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•2021年7月15日
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•2020年12月19日
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創建者 Essa A
•2021年7月27日
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