The course is very good, the way taught is great, but lacking in answering questions.

Videos were far too long. Need to be much more concise.

Great review of concepts to refresh lean and six sigma, and process improvement in GENERAL.

Expected deeper and more practical information (case studies, maybe a project in a module instead of a quiz, etc.) regarding the service industry as stated at the beginning of the course. There just one part of a module (aprox. 15 min) that got into some detail.

Also, there was no interaction at all in the forums. If at least the mentors could set some interesting subjects and comments to motivate that, would be of help.

Due to this, my expectations weren´t met. Was looking for detailed service industry (financial) applications of process improvement knowledge.

I would not recommend this course. The content is very relevant to the subject matter. However, the lectures are much longer than they need to be, and filled with unnecessary commentary. The instructor often verbally discusses the statistical formula with a few bullets on a slide with the focus on himself. The delivery would be much better if the instructor would put himself in the background and the focus be reoriented on a whiteboard style walk-through of the equation at hand.

Suggest the lecture be more dynamic and engaging. Background slides should be updated to be more in line with contemporary digital technology. Suggest using pointer when appropriate. Examples used could have been more relevant with modern firms and their processes.

I was not a practical course for me. I didn't learn many things from it. too theory and less practical

The previous version of this course was clear and understandable.

Difficult to follow the in

Doesn't mesh well with the rest of the course work. The program is set up in such away that the student has to check four different tools in order to complete Blackboard, school email, HBR, Coursera). If you are a professional with limited time, this course is not for you. I recommend consolidating the course material into one place and allowing students to use the email account that works best for them.

Course is interesting but the lecturer is boring and the videos are too long. Would be better if the videos were shorter and separated in sections of 6 or 7 minutes rather than watching a 30 minute video in one go. This really affected my learning experience.

teacher is not good. he is not very clear and material is difficult to understand because the teacher doesn't do a good job of explaining. he also talks too much about insignificant things making the videos too long where you lose focus.

This is the worst college-level (not to mention graduate-level) course I have ever taken. It is hard to believe that this is what is being offered as college credit.

Pouco acrescentou e esteve muito abaixo do esperado. Os videos eram MUITO longos, pouquíssimos exercícios práticos e avaliações que não avaliavam.

Bad lecturer. Lenghthy videos& irrelevant topics. Quizzes are not aligned. No proper visual cues. Uncomfortable experience of online learning.

Website may be made more user friendly. Struggled to download course completion certificate.

Only process capabilities analysis is valuable. Others are just general concepts.

Professor cannot hold my attention. I didn't feel like I learned much.

The lectures were too long and failed to keep my interest