本課程是 ICPM 注册主管專業證書專項課程的一部分

4.8
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428 個評分

Steve Van Oostenbrugge

18,697 人已註冊

提供方

ICPM 注册主管專業證書职业经理人认证机构

課程信息

29,210 次近期查看

This course provides the essential skills and knowledge that you as a supervisor will need to understand and communicate effectively with employees and customers from a wide variety of backgrounds. At its conclusion, you will be able to:
•	Describe the nature of a supervisor’s position and its role in building a positive work environment.
•	Identify and apply skills for communicating effectively with individuals and groups.
•	Explain the implications of a culturally diverse society and workforce.
•	Explain why a strong customer service culture is crucial to organizational success.
•	Explain the role of the supervisor in creating a customer-centric organization.

Most importantly, you will be able to apply this knowledge immediately to be an effective, efficient supervisor and deal with employees, other managers and customers appropriately and effectively.

If you want to become or are currently working as a supervisor, this course is made for you. You do not need to have management or supervisory. If you have a high school diploma or its equivalent and a few years of work experience, you are qualified for this course. 

There are no prerequisites for this course, and you do not need any special software.

可靈活調整截止日期

根據您的日程表重置截止日期。

可分享的證書

完成後獲得證書

100% 在線

立即開始，按照自己的計劃學習。

第 1 門課程（共 3 門）

ICPM 注册主管專業證書

初級

To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.

完成時間大約為10 小時

英語（English）

對員工進行熱門技能培訓能否為您的公司帶來益處？

體驗 Coursera 企業版

您將學到的內容有

Explain the unique role of supervisors in building a work environment that balances organizational goals with the rights of employees.
Explain how supervisors can communicate effectively with individuals and groups by choosing appropriate methods and media for each given situation.
Explain why diversity is crucial to organizational success and apply best practices to ensure that all workers are treated fairly and respectfully.
Explain the role of supervisors in creating a strong customer service culture and why it is crucial to customer retention.

您將獲得的技能

Building a customer service culture
Active Listening
Communication
Holding effective meetings
Understanding diverse others

可靈活調整截止日期

根據您的日程表重置截止日期。

可分享的證書

完成後獲得證書

100% 在線

立即開始，按照自己的計劃學習。

第 1 門課程（共 3 門）

ICPM 注册主管專業證書

初級

To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.

完成時間大約為10 小時

英語（English）

對員工進行熱門技能培訓能否為您的公司帶來益處？

體驗 Coursera 企業版

授課教師

授課教師評分

4.64/5 （166 個評分）

Steve Van Oostenbrugge

Executive Director

Institute of Certified Professional Managers

24,483 個學生

3 門課程

提供方

职业经理人认证机构

了解頂級公司的員工如何掌握熱門技能

了解關於 Coursera for Business 的更多信息

授課大綱 - 您將從這門課程中學到什麼

內容評分97%（2,335 個評分）

週

週 1

完成時間為 2 小時

Creating a Positive Workplace

完成時間為 2 小時

7 個視頻（總計 35 分鐘）, 2 個閱讀材料, 2 個測驗

7 個視頻

Welcome to the ICPM Certified Supervisor Specialization5分鐘

Welcome to Modern Supervisor Skills2分鐘

What is Management5分鐘

What are Supervisors?5分鐘

Becoming a Supervisor5分鐘

Judging Supervisory Performance4分鐘

Handling Pressure5分鐘

2 個閱讀材料

Basic Principles of Management15分鐘

Working Remotely During COVID-19: Your Mental Health and Well-being30分鐘

2 個練習

Creating a Positive Workplace30分鐘

週

週 2

完成時間為 2 小時

Becoming Customer-Centric

完成時間為 2 小時

8 個視頻（總計 39 分鐘）

週

週 3

完成時間為 2 小時

Effective Employee Communication

In this module you will develop an understanding of the importance of communication to working with employees and performing the key managerial tasks of planning, organizing, staffing, leading and controlling. In addition you will learn skills for communicating and listening more effectively and provide feedback to employees that helps improve performance. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.

完成時間為 2 小時

8 個視頻（總計 43 分鐘）

週

週 4

完成時間為 2 小時

Managing a Diverse Workforce

完成時間為 2 小時

5 個視頻（總計 31 分鐘）, 1 個閱讀材料, 2 個測驗

審閱

4.8

138 條評論

5 stars
84.18%
4 stars
12.55%
3 stars
0.69%
2 stars
0.93%
1 star
1.62%

來自MODERN SUPERVISOR SKILLS 的熱門評論

由 EM 提供2021年10月25日

Course is very straightforward. Learning through the course helps you grasps the basic knowledge and builds that foundation to the next level.

由 FM 提供2020年12月4日

Everything was very educational. Briefly concise and easy to understand. It was an amazing learning experience. Thank you.

由 RM 提供2020年11月29日

This course is very informative and very well put together, I highly recommend it and will be advising all my friends to take this course.

由 SL 提供2021年4月6日

The course was straightforward but also gave me insight that I hadn't thought of before. I will definitely continue.

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關於 ICPM 注册主管專業證書

Pursue better job opportunities and prove your knowledge and skills confidently with the Certified Supervisor Professional Certificate. Through the Certified Supervisor Professional Certificate you will acquire the supervision skills you need to become an efficient, effective supervisor. Plus, you'll be able to apply what you learn in the real world, immediately to help you advance in your career.

Completing the Certified Supervisor Professional Certificate helps to prepare you for ICPM's Certified Supervisor Certification examination. CS certification is designed from the ground up to assess your skills in multiple key areas and prove to others that you have what it takes to be a supervisor. Earning the CS certification is easy. 1. Register for the specialization. 2. Pass 3 challenging courses at your own pace. 3. Register and sit for the ICPM Certified Supervisor examination. Please note that there is an additional fee to sit for the CS examination. Each course includes a written assignment that will require students to put into practice the knowledge they have gained throughout each course. Successful completion of course projects will require the basic understanding of the topics covered and the ability to relate those topics to the real world. The objective of each project is to determine whether students have understood course concepts and are able to use them in a real world setting.

常見問題

我什么时候能够访问课程视频和作业？
讲座和作业的访问权限取决于您的注册类型。如果您以旁听模式参加课程，则可以免费查看大多数课程资料。要访问评分作业并获得证书，您需要在旁听期间或之后购买证书体验。如果看不到旁听选项：
课程可能不提供旁听选项。您可以尝试免费试用，也可以申请助学金。
课程可能会改为提供'完整课程，没有证书'。通过此选项，您可以查看所有课程材料、提交所要求的作业，以及获得最终成绩。这也意味着您将无法购买证书体验。
我订阅此证书后会得到什么？
您注册课程后，将有权访问证书中的所有课程，并且会在完成作业后获得证书。您的电子证书将添加到您的成就页中，您可以通过该页打印证书或将其添加到您的领英档案中。如果您只想阅读和查看课程内容，可以免费旁听课程。
Do I need management or supervisory experience to take this course?
No management or supervisory experience is required, but might be helpful.
Do I need any special software?
No special software is needed.

還有其他問題嗎？請訪問學生幫助中心。

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Modern Supervisor Skills

課程信息

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