The Escalation Matrix

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Information Technology, Customer Service, Ticketing Systems, Service Level Agreements, Technical Support

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SV

2022年8月5日

The lessons were straight forward, and simple to understand. This course is making it possible to learn the fundementals of IT Support in a fast and reasonable pace.

LA

2022年11月24日

The team did a good job in putting this together.

Thanks for opportunity to learn from you and for advancing my skills.

從本節課中

Support Tools, Support Tiers, and Service-Level Agreements

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    Rav Ahuja

    Global Program Director

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    Amy Norton

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