Prepare to create your customer service survey in Microsoft Forms.
Create basic and advanced question types.
Finalize, send, and interpret the survey.
在面試中展現此實踐經驗
Customer service surveys are often used by businesses to gain insights into how their customers perceive their business, service, or product. Microsoft Forms is a free online program that offers all of the tools needed to create and disseminate professional, high-quality surveys. Customer Service Surveys can be sent out to an audience in numerous ways, and the responses can be invaluable resources to business owners and managers to make important business decisions. Learners in this guided project will learn how to prepare for creating a customer service survey by outlining goals and an audience. Then, they will learn how to create all of the basic and advanced question types offered by Microsoft Forms to gather a variety of information from customers. Learners will then discover how to finalize and send the survey, and finally how to interpret the responses they receive.
None
Marketing
Customer Experience
Market Research
Customer Satisfaction
User Research
在與您的工作區一起在分屏中播放的視頻中，您的授課教師將指導您完成每個步驟：
Prepare to Create a Survey in Forms
Create Basic Question Types: Choice, Type, Rating, Date
Create Advanced Question Types: Ranking, Likert, Net Promoter Score
Finalize and Send the Survey
Interpret Survey Responses
您的工作空間就是瀏覽器中的雲桌面，無需下載
在分屏視頻中，您的授課教師會為您提供分步指導
由於您的工作空間包含適合筆記本電腦或台式計算機使用的雲桌面，因此指導項目不在移動設備上提供。
指導項目授課教師是特定領域的專家，他們在項目的技能、工具或領域方面經驗豐富，並且熱衷於分享自己的知識以影響全球數百萬的學生。
您可以從指導項目中下載並保留您創建的任何文件。為此，您可以在訪問云桌面時使用‘文件瀏覽器’功能。
您可在頁面頂部點按此指導項目的經驗級別，查看任何知識先決條件。對於指導項目的每個級別，您的授課教師會逐步為您提供指導。
是，您可以在瀏覽器的雲桌面中獲得完成指導項目所需的一切。
您可以直接在瀏覽器中於分屏環境下完成任務，以此從做中學。在屏幕的左側，您將在工作空間中完成任務。在屏幕的右側，您將看到有授課教師逐步指導您完成項目。
還有其他問題嗎？請訪問 學生幫助中心。
