With the digitization of information, most expertise is now available online with search engines such as Google. Therefore, experts for hire for certified occupations such as law, medicine, and accounting are likely to be automated and commodified. As a result, one has to transition from an expert for hire to a trusted advisor. This course, taught by Professor Jagdish Sheth, 2020 Padma Bhushan Award winner for Literature and Education, is based on interviews with more than 30 CEOs and chairmans of very large enterprises with the goal of identifying attributes of a trusted advisor. We highlight 7 specific attributes of great advisors including integrity, empathy, selfless independence, and big picture thinking. The best trusted advisors are those who have experienced adversity in their own lives.
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課程信息
可靈活調整截止日期
根據您的日程表重置截止日期。
可分享的證書
完成後獲得證書
100% 在線
立即開始,按照自己的計劃學習。
第 2 門課程(共 4 門)
初級
At least three to five years of work experience and graduate degrees in business and psychology is recommended.
完成時間大約為7 小時
英語(English)
對員工進行熱門技能培訓能否為您的公司帶來益處?
體驗 Coursera 企業版您將獲得的技能
- 4. Understand the importance of selfless independence
- 3. Learn why not all experts are capable of becoming trusted advisors
- 2. Understand how a professional relationship is enhanced by a personal client relationship
- 1. Understand how to be a deep generalist
- 5. Understand why listening rather than telling is ultimately what matters for becoming a trusted advisor.
可靈活調整截止日期
根據您的日程表重置截止日期。
可分享的證書
完成後獲得證書
100% 在線
立即開始,按照自己的計劃學習。
第 2 門課程(共 4 門)
初級
At least three to five years of work experience and graduate degrees in business and psychology is recommended.
完成時間大約為7 小時
英語(English)
對員工進行熱門技能培訓能否為您的公司帶來益處?
體驗 Coursera 企業版授課大綱 - 您將從這門課程中學到什麼
完成時間為 3 小時
How to Become a Trusted Advisor
完成時間為 3 小時
20 個視頻 (總計 63 分鐘), 4 個閱讀材料, 2 個測驗
完成時間為 4 小時
How Companies Gain Competitive Advantage Through Customer Loyalty
完成時間為 4 小時
18 個視頻 (總計 69 分鐘), 1 個閱讀材料, 3 個測驗
關於 Customer Centricity with Professor Jagdish Sheth 專項課程

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